Help
Quick answers to the most common questions. For anything about offers, tax, notice periods or resumes, Ask Genie in the app.
Signing in
I didn't get the sign-in code.
Wait a minute and check your spam or promotions folder. The code is from Job Shift Careers and works for a short time only. Still nothing? Ask for a new code, or sign in with Google instead.
Can I use a different email later?
Your account is tied to the email you joined with. Write to us from that email and we'll help.
Founding year and pass
What is the founding year?
The first 100 members get their first year free, counted from the day they join. After that, it's the one-year pass.
What does the pass cost?
₹399 for one year of every tool. It doesn't renew by itself; we remind you 7 days before it ends.
Passes aren't on sale yet. What now?
Once the founding spots are taken, passes open within a few days. We'll email you as soon as they do.
Can I get a refund?
Passes and packs aren't refunded once paid. We always refund in full if you were charged twice, paid but weren't unlocked, or a fault on our side stopped you using the app. See the Refund and cancellation policy.
AI tools and limits
Why are there limits?
Each AI answer costs us money, so limits keep the price low for everyone. The app always shows how many you have left and when they reset. Weekly limits reset on Monday at midnight India time; monthly ones on the 1st.
Does "Try again" use up my limit?
Not if it's the same request within 30 minutes, up to a small number of retries.
The resume shows [add number]. Why?
We never let the AI make up numbers. Where a number would help, like a target you achieved, you'll see [add number]. Put in the real figure, or remove the line.
Is my resume sent to an AI?
Only if you ask Genie: "Polish with Genie" in the Resume Builder, or "Let Genie read my resume" on Job Finder when our own code isn't sure. Reading your resume, building it, the ATS check and job matching all run on our own code. When you do ask Genie, we blank out emails, phone numbers and links in the text first. The ATS check, salary tools and job match scores run on our own code, without AI. More in the Privacy policy.
Nicknames
Why was my nickname refused?
Nicknames are 3 to 20 characters, start with a letter, and use only English letters, numbers, spaces, dots, dashes or underscores. No phone numbers, links, rude words or names like "Admin". The message under the box tells you what to change.
How often can I change it?
Once every 30 days, from You > Your profile.
Your data
- Download it: You > Download my data.
- Delete your account: You > Delete my account, or the account deletion page.
Where the rules come from
Job Shift Careers is an independent app by Cutting Chai Studio. It is not a government app, doesn't represent any government or political entity, and isn't linked to any government body in India, the UAE or anywhere else.
The tax, PF, gratuity and labour rules behind our numbers come from official government websites: incometax.gov.in (income tax), epfindia.gov.in (PF and pension), labour.gov.in (gratuity and the Labour Codes), mahagst.gov.in (Maharashtra professional tax) and mohre.gov.ae (UAE end-of-service gratuity). Our figures are close estimates, not tax advice.
Install it like an app
On Android in Chrome, open the menu and tap "Add to Home screen" or "Install app". On iPhone in Safari, tap Share, then "Add to Home Screen".
Android app coming soon on Google Play.
Still stuck?
Email support@jobshiftcareers.com from the email you signed up with. We usually reply within 2 working days.