Refund and cancellation policy

Version 2026-10-v1 · Last updated 22 October 2026

Passes and packs are sold by Cutting Chai Studio, a sole proprietorship owned by Imran Yusuf Malik, which runs Job Shift Careers. Address: 7, Floor - 2, Plot - 66K, Soonaiji Mansion, August Kranti Marg, Gowalia Tank, August Kranti Marg, Mumbai - 400036.

What you can buy

• One-year pass, ₹399: every tool for one year from the day you pay.
• Resume pack, ₹49: 10 more Genie resume polishes, usable until your current pass or founding year ends.

Both are one-time payments. Nothing renews automatically, so there is never a subscription to cancel. When your pass ends, it simply stops; we remind you 7 days before.

No refunds once you've paid

Passes and resume packs are not refunded once paid, including any unused time or unused Genie polishes. Please read what the pass includes, and try the tools you can see before you buy.

When we always refund in full

• You were charged twice for the same thing.
• Money left your account but your pass or pack didn't start. Most of these fix themselves within a few minutes; if not, email us with the payment reference.
• A fault on our side stopped you from using the app, and we couldn't fix it.

Suspended accounts

A pass or pack on an account suspended for breaking the rules is not refunded.

Founding members' first year is free, so there is nothing to refund.

How to ask

Email support@jobshiftcareers.com from the email you signed up with, with the subject "Payment problem", and the payment reference from your receipt if you have it. We reply within 2 working days.

Approved refunds go back to the same card, UPI or bank account you paid with, through our payment provider Razorpay. They usually reach you within 5 to 7 working days, depending on your bank.